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How To Downgrade/Upgrade Your Postpaid Plan in Airtel

Life keeps changing at every point in time, and so does your set of needs. It goes without saying that this constant change in needs leads to changes in the usage patterns of your mobile plans also. One day you might need unlimited calling plans while the next day you might want to enjoy a plan that offers unlimited data benefits! Then there might come a time when you need an optimal mix of both, calling as well as data benefits. Such changes usually take effort as well as time to be implemented. This is especially the case with postpaid connections, due to the fact that the rental of the connection, along with the plan to be used is usually pre-decided.

However, thanks to the prompt customer care service of Airtel, downgrading or upgrading a postpaid plan is extremely easy!  

Option 1

While you have the option of visiting the nearest Airtel customer care centre, it usually proves to be a little time taking due to the time required to commute. The sales representative will help you with the process. You can even ask him how long before your new plan gets activated.

Option 2

Yet another option that can help you change your postpaid plan is getting in touch with 121, Airtel’s toll-free customer care number. The customer care representative will guide you through the process and inform you the time it will take for the shift.

Option 3 

The third way to upgrade or degrade your Airtel postpaid plan involves sending across a short email. Let us understand the steps that you need to take for the same!  
  • In case you don’t have a password, you can choose to generate an OTP (One-Time Password), which will be sent to your mobile number.
  • Next, visit the personal information section and see whether or not all your information is updated. If not, kindly do so.
  • Then, send across a mail to 121@in.airtel.com from your registered email ID. In the email include details regarding, the name of your current plan, and the name of the plan that you wish to switch to.
  • Just in case, you are unsure of the available plans and need more information on the same, simply ask them for available plans in your first e-mail. Once they reply back on the same, you can answer back with the plan that is most suitable for you.
  • Within a span of 2 to 4 hours, you will receive a confirmation mail, and your new plan will be activated within no time! 
Pro Tip: Remember to keep your mail as short and precise as possible!
When it comes to emails, the response time of Airtel Customer Care Services is phenomenal! In fact, you can almost always expect an answer within 3 to 5 hours, even during night-time and/or on weekends and public holidays! Hence, it is advisable for all Airtel users to try the email route, in order to avail customer care benefits! 


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